Impacts on Service due to Covid-19


Latest Covid-19 Updates
25/05/2020 - Please be aware that has service has been impacted by Covid-19. This has resulted in delayed shipping times for both our Australian and International orders.
 
Our small team are experiencing a high volume of parcels doing our best to ensure all parcels are dispatched in a timely manner. We appreciate your patience and understanding during this challenging time.
 
 
 
Australia
Startrack/Australia post are currently experiencing delivery delays due to a high volume of parcels in our network.
 
Australia Post are doing everything possible to keep delivering during the Coronavirus pandemic. Most of their Post Offices are still open, while posties and drivers are working to get your parcels to you.

However, the challenges presented by the pandemic mean there are delays as their business adopts additional safety measures to protect staff and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.

These delays can be up to a few days, and we ask that you bear with us during this challenging time. 
 
International
 
Please note due to Covid-19 please expect delays of up to 15 additional days on top of standard delivery for international orders.
 
Several destinations have been temporarily suspended due to postal backlogs, capacity constraints, suspended postal services and passenger flights in the desination country and/or government restrictions
 
Statement from DHL:
 
DHL eCommerce Solutions Australia - International Shipping Update
International postal deliveries have been severely impacted by the global COVID-19 pandemic. There are significant delays due a reduction in air freight capacity, up to 90%, local Government restrictions and surging domestic parcel volumes, greater than peak season, placing a strain on local delivery providers.

Delays are further exacerbated by an increase in employee absenteeism and postal operators implementing new measures to slow the spread of COVID-19, such as split shifts and a reduction in operating delivery days.

We will continue to work on network adjustments to move freight as quickly as possible, however delivery delays should be expected for all destinations, particularly for US and Canada where postal deliveries may take up to five weeks.

Tracking capabilities are also impacted due to the increased volumes of international freight on hold at international sort hubs. We are unable to open enquiries at this time with some vendors, once more countries reopen we will see an improvement to tracking.

We want to thank you for your patience and understanding during these extraordinary times. We also want to sincerely thank all the frontline postal operators across the globe for the dedication and commitment
they show in continuing to deliver, connecting people has never been more important during this pandemic. 
 
Destinations with suspended services cannot be processed by Timberbits. Any orders from countries listed will have a full refund issued.
 
For a full list of suspended destinations please click here.