Impacts on Service due to Covid-19
However, the challenges presented by the pandemic mean there are delays as their business adopts additional safety measures to protect staff and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.
These delays can be up to a few days, and we ask that you bear with us during this challenging time.
International postal deliveries have been severely impacted by the global COVID-19 pandemic. There are significant delays due a reduction in air freight capacity, up to 90%, local Government restrictions and surging domestic parcel volumes, greater than peak season, placing a strain on local delivery providers.
Delays are further exacerbated by an increase in employee absenteeism and postal operators implementing new measures to slow the spread of COVID-19, such as split shifts and a reduction in operating delivery days.
We will continue to work on network adjustments to move freight as quickly as possible, however delivery delays should be expected for all destinations, particularly for US and Canada where postal deliveries may take up to five weeks.
Tracking capabilities are also impacted due to the increased volumes of international freight on hold at international sort hubs. We are unable to open enquiries at this time with some vendors, once more countries reopen we will see an improvement to tracking.
We want to thank you for your patience and understanding during these extraordinary times. We also want to sincerely thank all the frontline postal operators across the globe for the dedication and commitment
they show in continuing to deliver, connecting people has never been more important during this pandemic.